Questions can be directed to firstname.lastname@example.org.
We ship from NYC within the USA and international, please see rates within checkout process.
We offers free domestic shipping for all orders with purchase values over $500.
On average, orders are processed same day, however please allow 2-3 business days and shipped Monday - Friday (excluding U.S. holidays).
All customers will receive a shipment confirmation email, tracking number and order receipt.
For US addresses in the contiguous 48 states, we offer UPS Ground, Next-Day and 2-Day shipping. Residents of New York will pay state tax on their purchase (8.875%).
Orders shipped outside the U.S. will be delivered on a Delivery Duty Unpaid (DDU) basis. The recipient is responsible for paying all customs and clearance related duty/tax, which is based on the full purchase price paid for this order (as reflected on the commercial invoice). International orders will be shipped via DHL in accordance with our brokerage service.
Please note that Lai Lai is not responsible for shipment delays due to weather or shipping company issues. Return shipments due to delivery errors are not the responsibility of Lai Lai and shipping costs will not be refunded.
Unworn and unwashed regular price items within 14 days of order receipt may be exchanged or returned for a full refund. After 14 days of order receipt, all sales are final. Available store credit will be communicated to you in a unique client code that can be applied to your next order.
SALE ITEMS are FINAL SALE. There will be NO REFUNDS for those items. Exchanges can be communicated on a case by case basis.
All returns will incur a $5 restocking fee deducted from your refund. This fee is waived for exchanges.
Returns and exchanges will be processed within 7 days of return receipt. LAI LAI holds the right to deny any refund not meeting all policy requirements. Return authorization numbers are required for all returns and exchanges.
If you have any questions or concerns regarding the return/exchange process, please contact customer service at LaiLai@jadelai.com.
217 Centre Street 3rd Floor,
New York, NY 10013